Terms & Conditions

General terms and conditions

Consumer contracts (Information, Cancellation and Additional charges) Regulations 2013

Trader information:

Saveurs & Traditions,

20 Hanson Grove

Solihull B92 7QB

England

info@saveursandtraditions.com

+44(0)7932547827

VAT : GB413178613

AWRS URN : XKAW00000121125

All the product information at the time of writing are correct and up to date.

Saveurs & Traditions offers a range of French gastronomic products for home delivery sold through our online shop saveursandtraditions.com

Our range includes cured meats (Saucisson, ham…), Pasteurised spreads in jars or tins (Patés, Terrines, rillettes, vegan spreads…), Ready cooked meals in jars or tins (Burgundy beef, Cassoulets, Duck confits….)

Different type of drinks (wines, cordials…), we reserve ourselves the rights to modify, amend or cancel any of these products at any time if required.

All our products are priced on our online shop, all our prices are inclusive of VAT and any applicable tax where applicable, we reserve ourselves the rights to modify, amend or cancel any of these prices at any time if required.

All delivery charges are calculated at checkout depending on the option chosen by you, the customer, all delivery charges are calculated by the service in charge of the delivery, selected by us, Saveurs & Traditions, no other delivery services can be used. We reserve ourselves the rights to modify, amend or cancel the delivery service supplier at any time if required.

All orders must be paid at the time of ordering using the payment services offered on our online shop, no orders will be shipped until paid in full. Upon completion of the payment, an order confirmation email will be automatically sent to the customers’ email address. You, the customer, will be notified by email at each stage of the process, confirmation, processing, shipped.

It is your, the customer, responsibility to ensure the spelling accuracy of your information, Name, Surname, full postal address (House name/number, road number, postal city and post code, country), email address, phone number (optional). We, Saveurs & Traditions, cannot be held responsible for any spelling error caused by the you, the customer.

For any complaint about our service, please contact us by email info@saveursandtraditions.com detailing in writing your name and contact details, order number, if applicable, object of your complaint.

Right to cancel and cancellation period, for each product type

Cured meats, charcuterie (Saucisson, ham…) - There are no cancellation rights on this type of product, no return, no refund, no exchange, due to health and hygiene reasons.

Pasteurised spreads in jars or tins (Patés, Terrines, rillettes, vegan spreads…) – These products can be returned, exchanged if unopened, in their original packaging with all intact original labels.

You, the customer, can withdraw your order unless it has already been marked as either processed or shipped.

You, the customer, get a cancellation period of 14 days, starting the day after the day on which the goods have been delivered to the address given by you, the customer, at the time of ordering.

To withdraw or cancel your order during the cooling off period, please contact us by email info@saveursandtraditions.com detailing in writing your name and contact details, order number and which products are concerned. Cancellation is only effective if the communication has been sent to us, Saveurs & Traditions, before the end of the cancellation period. Acknowledgement of receipt will be issued by email to the you, the customer.

Ready cooked meals in jars or tins (Burgundy beef, Cassoulets, Duck confits….) – These products can be returned, exchanged if unopened, in their original packaging with all intact original labels.

You, the customer, can withdraw your order unless it has already been marked as either processed or shipped.

You, the customer, get a cancellation period of 14 days, starting the day after the day on which the goods have been delivered to the address given by you, the customer, at the time of ordering.

Different type of drinks (wines, cordials…) – These products can be returned, exchanged if unopened, in their original packaging with all intact original labels.

You, the customer, can withdraw your order unless it has already been marked as either processed or shipped.

You, the customer, get a cancellation period of 14 days, starting the day after the day on which the goods have been delivered to the address given by you, the customer, at the time of ordering.

Effects of Withdrawal or cancellation

If you, the customer, withdraw or exercise your cancellation rights both yours, the customer and ours, Saveurs & Traditions, obligations under the order are ended. We, Saveurs and Traditions will issue a refund for the product as long as it complies with our return policy and for the postage costs paid at the time of ordering.

Return shipping costs will be at your, the customer, cost, you have 14 days to return the goods once your cancellation or return request has been confirmed to you, the customer, in writings, from us, Saveurs & Traditions.

Refund will take place within 14 days once the goods have been delivered and inspected by us, Saveurs & Traditions.

It is our responsibility to supply you, the customer, with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us, Saveurs & Traditions.

Time for delivery of the goods

All orders will be shipped within 48 hours from the time an order confirmation has been sent to you, the customer by email, under normal circumstances. During busy periods the order will be shipped certainly no later than 30 days from the time an order confirmation has been sent to you, the customer by email, in this event, we, Saveurs & Traditions will contact you.

You, the customer, can use your right of withdrawal or cancellation if the goods are not delivered to you after 30 days from the time an order confirmation has been sent to you, the customer by email.

See Consumer Rights Act 2015 for more details.

Passing of Risk

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The goods ordered by you, the customer, remains our responsibility until delivered to the address specified at the time of ordering. If the delivery service fails to deliver the goods or delivers damaged goods or delivers them at a wrong address, we, Saveurs & Traditions, will be held responsible within reason.

You, the customer, must contact us, by email info@saveursandtraditions.com at the earliest opportunity to inform us about a delivery failure, we will offer you a range of options to fix the failure.

See Consumer Rights Act 2015 for more details.

Time periods

All time periods quoted in this guidance will b extended to the next working day if they end on a Saturday, Sunday or Bank holiday. This includes all cancellation periods and the time limits for returning goods, providing refunds, etc…

General terms & conditions of sales and service

OVERVIEW

This catalogue is provided by Saveurs & Traditions. Throughout the catalogue, the terms “we”, “us” and “our” refer to Saveurs & Traditions. Saveurs & Traditions offers this catalogue, including all information, tools and services available from this catalogue to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By consulting our catalogue and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of our services, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our service. By accessing or using any part of our service, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features, products or tools which are added to the current catalogue shall also be subject to the Terms of Service. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our catalogue or service. It is your responsibility to check this page periodically for changes. Your continued use of or access to our services following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - SERVICE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our service.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the service through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our catalogue or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related content, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related content has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the catalogue or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related content, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related wfor violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Saveurs & Traditions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Saveurs & Traditions and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our catalogue. It is your responsibility to check our catalogue periodically for changes. Your continued use of or access to our catalogue or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Alcohol products section

There must be the following statement on any website through which sales of alcohol are made: “We operate a Challenge 25 policy and you must be at least 18 years old to purchase alcohol. It is a criminal offence for anyone under the age of 18 to buy or attempt to buy alcohol. It is also a criminal offence for anyone to buy or attempt to buy alcohol for persons under the age of 18. A record is kept of all purchases and attempted purchases.
All delivery address labels must state that the package must not be delivered to a person under 18 years of age. All transactions requiring age verification via a courier are to be documented (can be electronic), detailing the order number, recipient’s delivery address. This document is to be made available to any responsible authority if requested.
When age-restricted goods are delivered to a customer's address, the person who takes receipt of the goods must subject to Challenge 25 verification. Where age verification is required, an original valid photographic identity document must be provided.
The only acceptable forms of identification allowed are a valid passport, a valid photo ID driving license or a valid proof of age scheme card with the PASS approved hologram.

Alcohol Licensing and AWRS Due Diligence Policy

As part of Saveurs & Traditions commitment to trading in full compliance with all relevant UK, EU and International laws, we will:

Thoroughly & objectively assess potential risks for alcohol duty fraud within our operational supply chain.
Implement reasonable and proportionate checks, as part of our day-to-day trading, to help identify transactions that could lead to fraud or involving goods on which duty may have been evaded.
Abide by our implemented procedures, taking timed and effective actions where a potential risk of fraud has been identified. All checks, we intend to carry, will be documented aligned with our governance processes. This is to prevent fraudulent transactions from potential customers or trading partners willing to work with us.

Alcohol Licensing

Saveurs & Traditions has been granted with a premises alcohol license by Solihull Metropolitan Borough Council. Saveurs & Traditions designated premises supervisor and personal license holder is Mr. Stéphane Picon.

Saveurs & Traditions operates under « Challenge 25 » and is allowed to request proof of identity to ensure customers are 18 and over to purchase alcohol from us.

AWRS Due diligence Policy

Introduction

This Alcohol Wholesaler Registration Scheme (AWRS) Due Diligence Policy outlines the procedures and practices our company adheres to in order to comply with the AWRS regulations. The goal of this policy is to ensure that all our business operations involving alcohol are conducted legally, responsibly, and transparently, thereby preventing fraud and protecting our business and customers.

Policy Objectives

Compliance with Legislation: Ensure full compliance with the Alcohol Wholesaler Registration Scheme (AWRS) as mandated by HM Revenue and Customs (HMRC).

Prevent Fraud: Prevent illegal activities such as fraud and evasion of duties.

Transparency: Promote transparency and accountability in all transactions.

Risk Mitigation: Identify and mitigate risks associated with the supply chain.

Scope

This policy applies to all employees, contractors, and agents involved in the purchase, sale, and distribution of alcoholic beverages within the company.

Responsibilities

Management: Oversee the implementation of the due diligence policy and ensure resources are available for effective execution.

Employees: Adhere to the due diligence procedures and report any suspicious activities.

Compliance Officer: Monitor compliance, conduct regular audits, and update the policy as needed.

Due Diligence Procedures

Verification of Suppliers and Customers

AWRS Registration Check: Verify that all suppliers and customers are registered with AWRS and have a valid Unique Reference Number (URN). This can be done using the HMRC online look-up service.

Business Information: Collect and verify business information including company name, address, VAT number, and company registration number.

Financial Stability: Assess the financial stability of suppliers and customers by reviewing financial statements and credit ratings.

Reputation Check: Conduct checks to ensure suppliers and customers have a good business reputation by reviewing online reviews, industry feedback, and any available public records.

Transaction Monitoring

Regular Reviews: Regularly review transactions to ensure they are consistent with the nature and scale of the business relationship.

Red Flags: Identify and investigate any unusual or suspicious transactions, such as significantly large orders, frequent changes in delivery locations, or discrepancies in payment methods.

Record Keeping

Documentation: Maintain comprehensive records of all due diligence checks, including copies of documents and notes from verification processes.

Retention Period: Retain records for a minimum of six years in accordance with HMRC requirements.

Training and Awareness

Employee Training: Provide regular training to employees on due diligence procedures, the importance of compliance, and how to identify and report suspicious activities.

Updates: Keep staff informed about any changes in AWRS regulations and updates to the due diligence policy.

Reporting and Escalation

Suspicious Activity: Report any suspicious activity or concerns to the Compliance Officer immediately.

Internal Audits: Conduct internal audits periodically to ensure the due diligence procedures are being followed effectively.

External Reporting: If required, report suspicious activities to the relevant authorities in compliance with legal obligations.

Review and Updates

This policy will be reviewed annually or when there are significant changes to AWRS regulations. Updates will be made as necessary to ensure ongoing compliance and effectiveness.

Approval

This policy has been approved by Saveurs & Traditions and is effective as of 05^th of July 2024. All employees, contractors, and agents are required to adhere to this policy without exception.

Company Structure

Saveurs & Traditions operates as sole trader, VAT registered business in the UK

Due Diligence code of conduct (DDCOC)

Introduction

This Due Diligence Code of Conduct sets forth the standards and principles that our company adheres to in conducting business ethically, transparently, and responsibly. This code applies to all employees, contractors, and agents involved in our business operations, ensuring compliance with legal requirements and fostering a culture of integrity.

Core Principles

Integrity and Honesty: Conduct all business activities with integrity and honesty. Avoid any actions that could damage the reputation of the company.

Transparency: Ensure all transactions and business relationships are conducted transparently. Disclose all necessary information to relevant stakeholders.

Compliance: Comply with all applicable laws, regulations, and internal policies. This includes, but is not limited to, the Alcohol Wholesaler Registration Scheme (AWRS) regulations.

Accountability: Take responsibility for actions and decisions. Report any unethical or illegal activities.

Due Diligence Standards

Supplier and Customer Verification

AWRS Registration: Verify the AWRS registration status of all suppliers and customers, ensuring they have a valid Unique Reference Number (URN).

Business Credentials: Collect and verify essential business information such as company name, address, VAT number, and company registration number.

Financial Health: Assess the financial stability of business partners through financial statements and credit checks.

Reputation and Conduct: Evaluate the reputation of suppliers and customers through references, reviews, and public records.

Ethical Business Practices

Fair Dealing: Engage in fair and open dealings with all stakeholders. Avoid conflicts of interest and favouritism.

Respect for Laws: Adhere to all legal requirements, including those related to labour, health and safety, and environmental protection.

Confidentiality: Protect the confidentiality of sensitive information. Only share information with authorized personnel and entities.

Transaction Monitoring and Reporting

Regular Monitoring: Continuously monitor transactions to detect and prevent any irregularities or suspicious activities.

Suspicious Activity Reporting: Report any suspicious activities to the Compliance Officer immediately. Cooperate with investigations conducted by internal or external authorities.

Record Keeping: Maintain accurate and comprehensive records of all due diligence checks and transactions for at least six years.

Employee Conduct and Training

Training Programs: Participate in regular training programs on due diligence procedures and ethical business practices.

Code Adherence: Adhere to this Code of Conduct at all times. Report any violations of this code to the Compliance Officer or through the designated whistleblowing channels.

Professional Behavior: Exhibit professionalism, respect, and fairness in all interactions with colleagues, customers, and suppliers.

Continuous Improvement

Policy Review: Regularly review and update due diligence policies and procedures to ensure they remain effective and compliant with current regulations.

Feedback Mechanism: Encourage feedback from employees, customers, and suppliers to improve due diligence practices and address any concerns.

Enforcement

Failure to comply with this Due Diligence Code of Conduct may result in disciplinary action, including termination of employment or contract. Serious violations may also result in legal action.

Approval

This Due Diligence Code of Conduct has been approved by Saveurs & Traditions and is effective as of 5^th of July 2024. All employees, contractors, and agents are required to adhere to this code without exception.

Requirements to open a Retailer, wholesaler or distributor account to purchase alcohol from Saveurs & Traditions

The following documents must be produced at the time of application

Copy of incorporation certificate (applies for Private Limited or Partnership)
Copy of VAT certificate
Company bank details
Company director or legal representant photo id (Passport or Driving license)
AWRS Due diligence questionnaire
Business Proof of address (utility bill less than 3-month-old)

Upon reception of these information, Saveurs & Traditions will conduct the necessary checks before opening the account. Any customers identified as high risk will undergo further questioning. High risk customers that are accepted will be evaluated every three months; all other customers will be reviewed on an annual basis.

Payment by Bank Transfer only, cash and cheques are not accepted.

Customers failing internal checks will be notified, account will not be created and customers with suspicious behavior will be reported to HMRC in a timely manner.

Requirements for Alcohol suppliers / wholesalers willing to supply Saveurs & Traditions:

Introduction

This Supplier Due Diligence Policy outlines the procedures and standards our company follows to evaluate and manage relationships with suppliers. The goal is to ensure that all suppliers operate ethically, comply with legal requirements, and align with our company’s values and standards.

Policy Objectives

Legal Compliance: Ensure all suppliers comply with relevant laws and regulations.

Ethical Standards: Promote high ethical standards in the supply chain.

Risk Management: Identify and mitigate risks associated with supplier relationships.

Sustainability: Encourage sustainable and responsible business practices among suppliers.

Scope

This policy applies to all employees, contractors, and agents involved in the procurement process and management of supplier relationships.

Responsibilities

Management: Oversee the implementation of the supplier due diligence policy and allocate resources for its effective execution.

Procurement Team: Conduct due diligence checks, evaluate suppliers, and ensure compliance with this policy.

Compliance Officer: Monitor compliance, conduct audits, and update the policy as necessary.

Due Diligence Procedures

Supplier Evaluation

Initial Assessment: Conduct an initial assessment of potential suppliers based on their business credentials, financial stability, and reputation.

Legal Compliance: Verify that suppliers comply with all relevant laws and regulations, including labor laws, environmental regulations, and industry-specific requirements.

Ethical Standards: Evaluate suppliers’ adherence to ethical standards, including anti-corruption policies, fair labour practices, and human rights protections.

Documentation and Verification

Business Information: Collect and verify essential business information, including company name, address, VAT number, and company registration number.

Financial Health: Assess the financial stability of suppliers through financial statements, credit checks, and other financial analyses.

References and Reputation: Obtain references from other businesses and review public records to assess the supplier’s reputation and past performance.

Contractual Agreements

The following documents must be provided to apply as an alcoholic beverages’ supplier to Saveurs & Traditions:

Company Introduction stating nature of business and products available
Payment terms, including returns policy, insurance provisions, details on what provisions are the goods sold, i.e. ex-cellars, FOB, delivered, etc
Company Bank Details
Company details including:
If you are a UK duty paid supplier, please provide us with copies of form W-5 (or similar document) showing evidence of duty payment

Company Registration Number
VAT Registration Number
HMRC Deferment Number (if applicable)
WOWGR Number (if applicable)
Excise Registration Number
Warehouse Address
AWRS Number (URN)

Once the supplier has sent the above information, the appointed accounts officer or another trained member of the team will review it. The overall risk of the supplier will be established. If the business is identified as a high-risk supplier, further questions will be asked, and site visits will be conducted as appropriate. Any suspicious retail pricing at uneconomic levels or improper trading patterns will be reported to HMRC in a timely manner.

All high-risk suppliers will be reviewed every three months; all other suppliers will be reviewed on an annual basis.

Saveurs & Traditions Due Diligence Code of Conduct (DDCOC) sets out the basic rules we will follow and the values that will guide our decisions. It also points us to more detailed processes and procedures relating to the purchase and supply of alcoholic products.

The DDCOC is built on the premise of ‘knowing your customer or supplier and the commercial transactions that will be involved.' Supply chains are only as strong as the weakest link and the purpose of Saveurs & Traditions DDCOC is to prevent entering into commercial transactions with any illicit customer or supplier. The policy will aid in ensuring all customers and suppliers are regularly reviewed so any changes in activities are identified and the appropriate action taken.

Specific guidelines have been developed for customers and suppliers. All customers and suppliers must provide the required list of documents and completed questions for Saveurs & Traditions to undertake a risk assessment before any account is opened. Saveurs & Traditions will only trade with a customer or supplier if they have passed the necessary risk assessment checks. Saveurs & Traditions will only work with suppliers in the alcohol industry who accept payment by cheque or bank transfer. Cash payments are not permitted.

A designated accounts officer or another authorized member of the team will review the submitted information on a case-by-case basis and a Director will conduct the final sign-off. Any customer or supplier who fails to pass the risk assessment will immediately have all transactions ceased pending review. If the review is unsatisfactory, the account will be closed indefinitely.

Regular reviews of customer and supplier information will be conducted by an accounts officer or another authorized member of the team and the final sign-off will be conducted by a Director.

All initial checks and further reviews will be documented in the customer or supplier file and maintained on an ongoing basis. Reminders for checks should be logged onto the accounting software and Outlook calendars.

The DDCOC will be implemented and maintained by the designated accounts officer. All training of the DDCOC must be authorized by the accounts officer or Directors and any changes in staff will undergo full training on the DDCOC. Part of the DDCOC is to ensure day-to-day checks are in place to identify transactions that may lead to fraud or involve goods on which duty may have been evaded. Checks in purchase order processing and customer orders are two areas where daily checks are performed.

Compliance Clauses: Include compliance clauses in all supplier contracts, requiring adherence to legal standards, ethical practices, and this policy.

Audit Rights: Reserve the right to conduct audits and inspections of suppliers to ensure ongoing compliance.

Monitoring and Review

Ongoing Monitoring: Regularly monitor supplier performance and conduct periodic reviews to ensure continued compliance with this policy.

Risk Assessment: Identify and address any risks or issues that arise during the course of the supplier relationship.

Continuous Improvement: Encourage suppliers to adopt continuous improvement practices and support them in enhancing their compliance and performance.

Training and Awareness

Employee Training: Provide training for employees on supplier due diligence procedures and the importance of compliance.

Supplier Education: Educate suppliers about our company’s standards and expectations and provide resources to help them comply.

Reporting and Escalation

Issue Reporting: Report any concerns or issues with suppliers to the Compliance Officer immediately.

Investigation and Action: Investigate any reported issues promptly and take appropriate action, which may include terminating the supplier relationship if necessary.

Record Keeping

Maintain comprehensive records of all due diligence activities, including documentation of assessments, contracts, monitoring reports, and communications with suppliers. Retain these records for a minimum of six years in accordance with legal and regulatory requirements.

Review and Updates

This policy will be reviewed annually or when significant changes occur in relevant laws and regulations. Updates will be made as necessary to ensure ongoing compliance and effectiveness.

This policy can be reviewed and amended by Saveurs & Traditions anytime it is deemed necessary and without prior notice

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